All our orders are shipped from our warehouse in Biella, Italy. We will ship the products by courier (depending on the final destination) to your delivery address. The courier will require a signature from you (or an authorized adult) upon receipt of the products. Please note that we will not deliver products to PO Boxes.
We ship Monday to Friday, excluding local public holidays.
- Orders for in-stock items will be shipped within 24-48 hours.
- Custom products will be shipped after the customized item is produced (usually 10-15 days).
Tracking details, if applicable, are included in your shipping confirmation email.
The product is not what you were looking for or have you changed your mind? We have a 14 day returns policy which means you have 14 days after receiving the item to request a return under the right of withdrawal.
In order to make a return, please make sure that the products have not been used, worn, washed, altered or damaged and that the identification label with the disposable seal is still attached. You also need your receipt or proof of purchase.
Return shipping is not covered(*) and refunds must be sent to the original purchaser's payment method. We recommend that you send your return shipment with a tracking number, so that you can track your return shipment.
(*) There is an exception for orders in Italy, for which we offer free returns.
Please note that personalized items are not eligible for the right of withdrawal.